Do you have a complaint?
Afdelingriemen.nl does everything possible to process orders correctly. Is something wrong? Please report it to Afdelingriemen.nl first. Email our customer service team or use the contact page.
When making a complaint, please include:
- your name and order number
- a clear description of the complaint
- if applicable: photos of the product or packaging
Report a complaint as soon as possible after discovering the problem. You will receive a response within 14 days of receipt. Is more time needed? Then you will receive a confirmation of receipt within 14 days and will be informed when a substantive response will follow.
No solution?
Afdelingriemen.nl is a member of WebwinkelKeur. If you and Afdelingriemen.nl cannot reach an agreement, you can submit the complaint to WebwinkelKeur, which will mediate free of charge. If mediation does not lead to a solution, you can submit the dispute to the independent dispute committee designated by WebwinkelKeur. The ruling is binding. There may be costs associated with submitting a dispute to this committee.
Do you want to revoke a purchase? This cannot be done through a complaint. Use revoking a purchase for this purpose.