Warranty and repair
At Afdelingriemen.nl we stand for the quality of our products. A belt is a daily accessory and must be reliable and durable. If something is unexpectedly wrong with your purchase, we are ready to help you with a suitable solution. On this page you can read all about our warranty conditions and repair options.
Legal Warranty
For all items that you buy from us, the legal guarantee applies. This means that a product must do what you as a consumer can reasonably expect from it. A belt from Afdelingriemen.nl should have a reasonable lifespan with normal use. We guarantee that every belt meets the specifications stated on the product page and is free from manufacturing defects.
When is there a warranty?
Warranty applies to defects that are not caused by your own actions. Think of original production and material errors. Some examples that fall under the warranty:
- A buckle or closure that breaks within a reasonable time and under normal use.
- Stitches that come loose without any apparent reason or due to excessive tension.
- A defect in the screw system that secures the buckle.
What is not covered by the warranty?
Damage caused by daily use or incorrect handling is not covered by the warranty. Leather is also a natural product with unique properties. The following items are excluded from the warranty:
- Normal wear and tear: Creases, scratches and softening of the leather through use.
- Natural properties: Small irregularities or slight color differences inherent to genuine leather.
- Discoloration: The transfer of color due to friction (for example from dark jeans) or discoloration due to (sun)light.
- Damage due to improper use: Breaks or tears due to wearing the strap too tightly, contact with sharp objects, or incorrectly shortening the strap.
- Moisture and Water Damage: Damage caused by exposure to water or other liquids.
How do you file a warranty claim?
Is your belt defective and do you believe it is covered by the warranty? Follow these simple steps:
- Please contact our customer service via info@afdelingriemen.nl .
- Please include your order number in the email and provide a clear description of the problem .
- Add a few clear photos that clearly show the defect. One photo of the entire belt and one or two detailed photos of the defect. Then it is immediately clear what it is about.
After receiving your email, we will assess your request as soon as possible. We aim to contact you within 2 working days about the next steps. If the claim is justified, we will provide a free repair or a replacement product.
Repair service
Is your belt damaged outside the warranty period or by your own fault? Don't throw it away right away! In many cases we can carry out a repair for you. Think of replacing a buckle, shortening a belt or making a hole.
Contact our customer service and send a photo of the belt and the desired repair. We will then let you know what the possibilities and possible costs are.